Yes, you can cancel your order even after it has been placed.
If you wish to cancel, please request a cancellation from your order history in My Account, or contact us at the email address below. When contacting us via email, please be sure to include your order number.
Please note that once the ordered items have been shipped from our warehouse or the shipping preparation has been completed, you will not be able to cancel your order.

"After your order is completed, it will be shipped from our warehouse within 1 to 3 days (closed on Wednesdays, Sundays, and public holidays)."
However, some products may be on backorder, so please contact us for specific delivery dates.

Shipping within Japan will be done using Yamato Transport, and shipping outside of Japan will be done using FedEx or DHL.
We sincerely apologize, but please be advised that we cannot accommodate requests for specific delivery carriers from customers.

Yes, tracking of the package is possible after shipment. We will inform you of the tracking number from the shipping company below after it is shipped from our warehouse.
Japan
Yamato Transport Tracking: https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
Outside Japan
DHL Tracking: https://www.dhl.com/jp-en/home/tracking.html
FedEX Tracking: https://www.fedex.com/ja-jp/tracking.html

"After the shipment is completed from our warehouse (after the tracking number is updated), the ordered products will arrive according to the schedule below."
However, the estimated arrival time is just a guideline, so please check the tracking status of the delivery service for the exact arrival date and time.

Yamato Transport Tracking: https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
Within Japan: 1-2 days

DHL Tracking: https://www.dhl.com/jp-en/home/tracking.html
FedEX Tracking: https://www.fedex.com/ja-jp/tracking.html
USA: 3-4 days
South America: 5-7 days
East Asia: 1-2 days
Southeast Asia: 2-3 days
Central Asia: 3-5 days
Oceania: 3-5 days
Western Europe: 3-5 days
Eastern Europe: 5-7 days
North Africa: 3-5 days
South Africa: 5-7 days
*There may be significant delays due to customs.

Shipping is free for deliveries within Japan.
For deliveries outside of Japan, shipping fees vary depending on the destination country.
Automatically weighs the items in the cart and displays the final shipping cost.

Unfortunately, due to carrier regulations, we cannot ship to APO/FPO.
We apologize, but due to regulations from the delivery service, we cannot deliver to P.O. boxes.

The prices of our products do not include import taxes.
In the United States, if the purchase amount exceeds 800 US dollars, import duties may be collected at customs.
In the case of countries other than the United States, customs authorities randomly apply duties to arriving shipments, so it cannot be predicted or controlled.
We sincerely apologize, but it is difficult to confirm the exact import tax amount before shipping. If you would like to confirm the exact import tax amount before shipping, we recommend that you contact the local delivery service office or customs.

[関税/消費税]
The sales terms are DDU (Delivered Duty Unpaid).
The displayed price does not include VAT, import duties, taxes, or any other unpredictable fees for intermediaries or agents.
If unexpected charges are required in the future, those charges will need to be paid by the customer.
For details on import duties, please see "Customs."

Please comply with all laws and regulations established in the destination country, region, and state.
The requirements for customs procedures vary depending on the delivery destination. For more details, please contact the customs office.
Please note that due to customs procedures, there may be delays in delivery from the original scheduled delivery date. We kindly ask for your understanding in advance.

Depending on the country, region, or state of the delivery address, "prepayment of import duties" may be charged at the time of order. In that case, taxes will be waived upon arrival of the goods.
"Prepayment of import duties, value-added tax (VAT), etc." refers to the amount equivalent to the import duties and value-added tax imposed based on the regulations of the destination country, region, or state for the goods ordered by customers being shipped from Japan to overseas.

Yes, the received product can be returned under the following conditions.
We will refund the order amount as soon as the product arrives at our warehouse.
For details on returns, please see "Returns and Repairs."

In case of initial failure:
If a defect is found within 2 business days after the product arrives, we will cover all shipping costs for the return.
However, please note that we cannot accept returns if more than 2 business days have passed since the product arrived or if it has already been used.
We conduct inspections before shipping, but there may be rare cases where products are damaged due to shocks during air transport, so please be sure to inspect the items upon arrival.
For customers outside of Japan, we will provide a return label issued by the shipping company.

In the case of returns due to customer circumstances (such as differences in image, etc.):
If you wish to return the product within 2 business days after its arrival, the shipping cost for the return will be borne by you. There are no other return fees. However, we cannot accept returns if the request is made after the return period has expired.

We provide repair services within the warranty period only for products that have a warranty period set (mainly wristwatches).