Thank you very much for always using our store. We have discovered that the order management system we use, "WASABI SWITCH" (provided by Wasabi Inc.), was subject to unauthorized access by a third party, and the information of some customers who have used our store was leaked externally.
We sincerely apologize for the great concern and inconvenience this has caused our customers.

1. Overview: Between October 14 and 17, 2026, the system was subject to unauthorized access by a third party, and order information was obtained. The company blocked the intrusion route on October 18.

2. Affected Customers: Some customers who placed an order with our store between September 28 and October 15, 2026. We will contact the affected customers individually in due course.

3. Leaked Information: The following information that we hold for the purpose of processing and delivering your order: The customer's name (furigana), email address, phone number, postal code, and address; recipient's name and address; payment method; order amount; order status; purchased items; and the contents of the remarks field, messages, and our store's order notes. All of this information is related to the order and delivery, and does not include credit card information or customer passwords.

4. Cause: Unauthorized login to the system's management screen and the installation of unauthorized programs using it.

5. Regarding Secondary Damage: Suspicious emails have been confirmed that misuse the leaked information and ask for LINE registration or the input of credit card information and bank account information under the guise of "refunds" and "out of stock" notices. 　・Do not reply to any emails or SMS messages you do not recognize, and do not access the links or LINE accounts listed in them. As information about your purchased items is also included, please also be careful of suspicious phone calls or visits claiming to be from our store.
・Our store will never contact you via LINE or ask you to enter credit card or bank account information.
・In the unlikely event that you have entered your card number or made a bank transfer, please contact your credit card company, financial institution, or the police consultation hotline (#9110).

6. Our Store's Response:
　・We have changed the relevant passwords and reviewed the system integration.
　・We are proceeding with a report to the Personal Information Protection Commission jointly with the company.
　・We will continue to review our customer information management system moving forward.

7. Contact Information: Inquiries regarding this matter are accepted at Wasabi Inc.'s dedicated contact desk. 
https://incident-support.wasabi-inc.biz/