• Even for new, unused items, leather or synthetic leather products may develop indentations or kinks during storage. This is not considered a product defect.
• Pre-owned items may have damage not fully captured in images or not mentioned in the description. If you are particularly concerned, please refrain from ordering.
• Antique and vintage items are products meant to be enjoyed for their age-related changes. They will generally have scratches and dirt from previous use.
• For band size adjustments, we offer a free service only for link removal. Please note that we cannot accept claims regarding scratches caused by adjustment or incorrect sizing. We also cannot add links or punch holes in leather straps.
• If personal information (previous owner) is written on the guarantee, it will be processed to be unreadable.
• If you have any questions, please feel free to contact us. When inquiring about a product, please provide the product number.

Warranty Coverage

• We will repair and adjust functional defects (natural malfunctions) that occur under normal use free of charge.
• The warranty covers only the mechanical parts (movement).
• The case, glass, bracelet, leather band, etc., are not covered by the warranty.
• For products that are difficult to repair, a refund may be offered.
• When repairing antique and vintage watches, alternative parts may be used instead of genuine parts.
• After the warranty period, repairs will be provided at a charge.
• The warranty is only valid for deliveries within Japan and use within Japan.
• If the manufacturer recommends replacing exterior parts other than basic maintenance when you request maintenance after purchase, this will be outside the scope of our warranty.

• Malfunctions or damage caused by incorrect use by the customer or dropping the item.
• Damage to consumable materials or parts that require replacement.
• Changes in appearance that occur during use, such as scratches, wear on the case, glass, or bracelet, or discoloration of the dial.
• Malfunctions and damage caused by natural disasters, fire, or earthquakes.
• Malfunctions or damage caused by repairs or overhauls performed by parties other than our store.

Eligible Products for Warranty

• 1-month warranty / 3-month warranty / 6-month warranty / 12-month warranty
• For the 1-month warranty, repair service is not available, so a return and refund will be offered.
• Accuracy and malfunctions or damage to exterior parts such as the case, belt, crystal, or crown are not covered by the warranty.
• No warranty: Products with no warranty whatsoever.

Products Excluded from Warranty

• Malfunctions or damage caused by incorrect use by the customer or dropping the item.
• Damage to consumable materials or parts that require replacement.
• Changes in appearance that occur during use, such as scratches, wear on the case, glass, or bracelet, or discoloration of the dial.
• Malfunctions and damage caused by natural disasters, fire, or earthquakes.
• Malfunctions or damage caused by repairs or overhauls performed by parties other than our store.