• Even for new and unused leather or synthetic leather products, indentations or creases may occur during storage, but this is not a product defect.
• Pre-owned items may have damage not fully captured in images or not mentioned in the description. If you are particularly concerned, please refrain from ordering.
• Antique and vintage items are products meant to be enjoyed for their changes over time. They typically have scratches and dirt from use.
• Band size adjustments are offered as a free service for link removal only. Please note that we cannot accept claims regarding scratches caused by adjustment or incorrect sizing. Also, adding links or punching holes in leather straps cannot be accommodated.
• If personal information (former owner) is noted on the guarantee, it will be processed to be unreadable.
• If you have any questions, please feel free to contact us. *When inquiring about products, please provide the product number.

Warranty Coverage

• Functional defects (natural malfunctions) that occur under normal use conditions will be repaired or adjusted free of charge.
• The warranty covers the mechanical parts (movement) only.
• Cases, crystals, bracelets, leather bands, etc., are not covered by the warranty.
• For products that are difficult to repair, a refund may be issued.
• For antique and vintage watches, replacement parts, rather than genuine parts, may be used during repairs.
• After the warranty period, repairs will be handled for a fee.
• The warranty is valid only for deliveries within Japan and use within Japan.
• If the manufacturer recommends replacing exterior parts other than basic maintenance when you request maintenance after purchase, it will be outside the scope of our warranty.

• Malfunctions or damage caused by incorrect use or dropping by the customer.
• When consumable parts or materials are damaged and require replacement.
• Changes in appearance that occur during use, such as scratches, wear, or discoloration of the case, crystal, bracelet, or dial.
• Malfunctions and damage caused by natural disasters, fire, or geological changes.
• Malfunctions or damage caused by repairs or overhauls performed by parties other than our store.

Eligible Products

• 1-month warranty / 3-month warranty / 6-month warranty / 12-month warranty
• For 1-month warranties, as repair is not possible, a return and refund will be processed.
• Accuracy and malfunctions or damage to exterior parts such as the case, band, crystal, crown, etc., are not covered by the warranty.
• No warranty: Products with no warranty whatsoever.

Products Not Covered by Warranty

• Malfunctions or damage caused by incorrect use or dropping by the customer.
• When consumable parts or materials are damaged and require replacement.
• Changes in appearance that occur during use, such as scratches, wear, or discoloration of the case, crystal, bracelet, or dial.
• Malfunctions and damage caused by natural disasters, fire, or geological changes.
• Malfunctions or damage caused by repairs or overhauls performed by parties other than our store.