• Even for new, unused items, leather or synthetic leather products may show indentations or creases from storage, but this is not considered a product defect.
• Pre-owned items may have damage not fully visible in images or not mentioned in the description. If you are particularly concerned, please refrain from ordering.
• Antique and vintage items are products where you can enjoy changes that occur over time. They generally have scratches and dirt from use.
• For band size adjustments, we offer a free service only for removing links. We cannot accept claims regarding scratches caused by adjustment or incorrect sizing. We also cannot add links or punch holes in leather straps.
• If the guarantee includes personal information (previous owner), we process it to make it unreadable.
• If you have any questions, please feel free to contact us. When inquiring about a product, please provide the product number.

Warranty Coverage

• We will repair or adjust free of charge any functional defects (natural malfunctions) that occur under normal use.
• The warranty covers only the mechanical parts (movement).
• Cases, glass, bracelets, leather bands, etc., are not covered by the warranty.
• For products that are difficult to repair, a refund may be offered.
• When repairing antique and vintage watches, alternative parts may be used instead of genuine parts.
• After the warranty period, repairs will be provided for a fee.
• The warranty is valid only for delivery within Japan and use within Japan.
• If you request maintenance from the manufacturer after purchase, you may be recommended to replace exterior parts other than basic maintenance, but this is outside the scope of our warranty.

• Malfunctions or damage caused by incorrect use by the customer or by dropping the item.
• When consumable parts or components are damaged and require replacement.
• Changes in appearance that occur during use, such as scratches or wear on the case, glass, or bracelet, or discoloration of the dial.
• Malfunctions and damage caused by natural disasters, fires, or seismic events.
• Malfunctions or damage caused by repairs or overhauls performed by parties other than our store.

Eligible Products for Warranty

• 1-month warranty / 3-month warranty / 6-month warranty / 12-month warranty
• For 1-month warranties, repair is not available, so a return and refund will be issued.
• Accuracy and malfunctions or damage to exterior parts such as the case, band, crystal, or crown are not covered by the warranty.
• No warranty: Products with no warranty whatsoever.

Products Not Covered by Warranty

• Malfunctions or damage caused by incorrect use by the customer or by dropping the item.
• When consumable parts or components are damaged and require replacement.
• Changes in appearance that occur during use, such as scratches or wear on the case, glass, or bracelet, or discoloration of the dial.
• Malfunctions and damage caused by natural disasters, fires, or seismic events.
• Malfunctions or damage caused by repairs or overhauls performed by parties other than our store.